This Privacy Policy explains how STEIN ONLINE STORE ("VENSTEIN", "we", "us") collects, uses, and protects your information when you use our website and services in the Philippines.
1. Business Information
STEIN ONLINE STORE
B4 L2 Diamond Street Acropolis Heights, Brgy. Talisay, Lipa City, Batangas, Philippines, 421
Email: help@venstein.com
2. Information We Collect
- Account information (name, email, phone, address) you provide.
- Order data (items purchased, shipping details, order status).
- Payment metadata from PayMongo (we do not store full card details).
- Usage analytics via Google Analytics.
3. How We Use Data
- Process and fulfill orders.
- Provide support and delivery updates.
- Improve website performance and user experience.
- Prevent fraud, abuse, and unauthorized transactions.
4. Payments
Payments are processed through PayMongo. Sensitive payment details are handled by PayMongo and are subject to their security and privacy controls.
5. Cookies and Analytics
We use Google Analytics to understand traffic, usage behavior, and performance. By using our website, you consent to analytics tracking for operational and improvement purposes.
6. Account Deletion
You may delete your account directly from your profile settings. Order and transaction records may be retained where legally or operationally required.
7. Data Retention and Security
We retain data only as needed for order fulfillment, legal compliance, and business operations. We use reasonable technical and organizational measures to protect your information.
8. Your Rights
You may request access or correction of your personal information by contacting us at help@venstein.com.
9. Policy Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.